TotBet Privacy Policy

At TotBet, we take the protection of your personal data seriously, and this Privacy Policy explains how we collect, use, store and safeguard the information you share with us when you use our casino, our website at tot-bet.com, or our downloadable app. By creating an account with us, you agree that we may process your data as described below. If you do not agree with our practices, we ask that you refrain from using our services.

Information We Collect

We at TotBet collect several categories of information to operate our platform, verify your identity and comply with our licensing obligations. Our TotBet casino login process requires certain personal details, and additional information may be requested during account verification.

• We collect registration data, including your name, date of birth, email address, phone number and country of residence
• We gather payment information related to deposits and withdrawals, including crypto wallet addresses for Tether, Bitcoin, Ethereum and other supported coins
• We record your gaming activity, including deposits, wagers, bonus usage and loyalty points earned through our CP-based loyalty ladder
• We log technical data such as IP address, device identifiers, browser type and the device used when you access TotBet app or our website
• We may collect documents submitted for identity and address verification, including when verification is requested via a phone call

How We Use Your Information

Our TotBet platform uses your data to deliver our services, manage your account and meet our regulatory obligations under our Anjouan licence. We at TotBet also use your information to personalise promotions, including our welcome bonus and VIP Welcome Pack offers.

• We use your data to process registration, verify your identity and manage your TotBet casino online account
• We use payment details to process deposits and withdrawals, including crypto transactions that must originate from the same device and IP address
• We use your activity data to calculate loyalty rewards, cashback, rebates and VIP Club eligibility
• We use contact details to send account notifications, promotional offers and updates regarding our terms
• We use technical data to detect fraud, prevent multiple accounts and enforce our restricted countries policy

Legal Basis and Restricted Territories

Our TotBet Casino operates under a licence issued by the Government of the Autonomous Island of Anjouan, and we process personal data in line with applicable data protection principles and our contractual relationship with you. We do not knowingly accept players from the United States, United Kingdom, France or the Netherlands, including their overseas territories, and we reserve the right to request additional verification, including a verification phone call, from any user we suspect of accessing our services through a VPN, proxy or similar tool.

If we determine that your account was registered or used from a restricted territory, we may close the account, void any winnings and return deposits to the original payment method at our discretion. We at TotBet also apply additional territorial restrictions for certain NetEnt titles, which may require us to verify your location before granting access to specific games.

Sharing of Information

We do not sell your personal data. However, our TotBet team may share your information with trusted third parties where necessary to operate our services.

• We share data with payment processors and cryptocurrency platforms to complete deposits and withdrawals
• We share information with identity verification providers to confirm your age and identity
• We may disclose data to regulators, auditors or law enforcement where required by law or by our licensing authority
• We share limited data with game providers, including Pragmatic Play, Evoplay, BGaming and other studios featured on our platform, to deliver gameplay functionality

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, remember your preferences and analyse how you interact with TotBet casino online. Our Cookie Policy, available separately, explains the categories of cookies we use and how you can manage your preferences through your browser settings.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory and accounting obligations. Where you request account closure, we may still retain certain records, including transaction history and verification documents, as required by our licence.

Data Security

Our TotBet platform applies technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. We restrict access to personal data to employees and partners who need it to perform their duties, and we require all crypto transactions to be made from the same device and IP address used for deposit, which helps us detect suspicious activity.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We encourage you to contact us if you wish to exercise any of these rights.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You may object to certain processing activities, including marketing communications
• You may withdraw consent where processing is based on consent, without affecting prior lawful processing

Account Verification

We may request verification documents at any time, not only during withdrawal requests. If we ask for documents to complete a pending withdrawal, you must provide them within 14 days, or we may decline the withdrawal and return the funds to your playable balance. We at TotBet may also contact you by phone as part of this verification process.

Children's Privacy

Our services are intended only for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we will delete any such data if we become aware that it has been collected in error.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our licensing requirements or applicable law. We recommend reviewing this page periodically. Continued use of TotBet after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your rights, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries in a timely manner.